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Research
Anubhav Das
Practice Director
Anubhav Das is a Practice Director on the Business Process Services (BPS) team, where he manages the Customer Experience Management (CXM) outsourcing offerings. His expertise spans topics in CX technology areas such as Conversational AI, CCaaS, CPaaS, and other adjacent contact center technologies. He has assisted clients in strategic planning initiatives, such as market entry studies, M&A target identification, competitive intelligence, product evaluation, go-to-market strategy, and services transformation storylines.
Before joining Everest Group, he was a member of the Intelligent & Connected Operations Practice at IBM, where he gained experience as a business analyst for both client-facing and internal engagements.
He holds a master’s degree in business administration from NMIMS, Mumbai, and a bachelor’s degree in production engineering from Manipal Institute of Technology, Manipal.
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Expertise
- CX technology research across areas such as conversational AI, CCaaS, CPaaS, and other contact center technologies
- Strategic planning initiatives such as market entry studies, M&A target identification, competitive intelligence, product evaluation, and go-to-market strategy
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Education
- MBA – Narsee Monjee Institute of Management Studies, Mumbai
- Bachelor’s degree in production engineering – Manipal Institute of Technology, Manipal
Anubhav's blog posts
Mapping the CXM Outsourcing Landscape for Africa | Webinar
October 14, 2024
4:00 PM PT | 7:00 PM ET
Webinar
Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar
On Demand Webinar
1 hour